Cancel a Booking

To cancel a booking, use My Family Lounge, send a note, contact us or email to your Jabiru service. Please include your child’s name, the centre they attend, and the dates you want to cancel.

The My Family Lounge App is a great way to make bookings and cancellations from your mobile device –  download it now from your App Store.

Important points about cancellations

  • We require 24 hours’ notice in writing to cancel a booking.
  • If you do not provide 24 hours’ notice, we will charge you the normal fee, less any Child Care Benefit you are entitled to, unless you provide a medical certificate for your child.
  • Please note that Child Care Benefit is payable for up to 42 absences per financial year – any absences beyond this may be charged to you at the full rate.
  • If your child is not attending on a day you’ve booked, we need to know, even if you can’t give us 24 hours’ notice. If a child is on our roll and doesn’t attend, we have to try to contact you to check they are OK. In some cases, this has meant having to contact the police when we haven’t been able to get hold of parents. Please avoid stress and embarrassment by phoning, emailing or texting  your local service  to let us know your child won’t be there.