Paying for your Jabiru Kids programs

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Fees for Jabiru Kids programs are paid in arrears, after the care has been provided.

When you enrol with Jabiru Kids, you will be asked to select a billing cycle that is either weekly or fortnightly. You will also be asked to select an Account Settlement Day any day from Wednesday to Friday of the week following your billing cycle.

All fees must be paid in full by the Account Settlement Day. You may select to pay your fee automatically via direct debit on the Account Settlement Day (our preferred method), or you may choose to pay by cash or EFTPOS at your Jabiru Kids centre, by credit card by phoning the Jabiru office, by cheque, or BPay.

If your account has not been paid in full by your Account Settlement Day, we will automatically debit the fees from your account on that day. All families enrolled at Jabiru Kids must provide a Direct Debit Authority for the purposes of direct debit, but we will only process the direct debit when your account is not paid prior to the Account Settlement Day.

If you wish to pay by cash, cheque, or BPay, please allow at least two working days for your payment to reach our account. If you make a BPay payment less than two working days before your Account Settlement Day, please phone our office on (07) 3269 0044 and provide us with the receipt number for the transaction. If payment is not received by your Account Settlement Day, and you have not phoned us with a receipt number for the payment, we will debit your account.

At the end of your billing cycle, we will send an account statement to you  either via email or in hard copy to your Jabiru Kids centre.

We make every effort to ensure that your account is accurate and that payment is collected in a timely and efficient way. If we make an error, we will apologise to you and correct the error with two working days (sooner if possible), and ensure that there is no additional cost to you.

Overdue accounts
Jabiru Kids understands that some families may experience genuine financial hardship and may have difficulty in meeting their obligations to pay fees, and we will never refuse a child’s participation in our programs because of their caregivers’ genuine financial hardship (see our Hardship Policy).

However, we are also a non-profit organisation and we have our own financial obligations to meet to pay our staff and suppliers. If you don’t meet the requirements of our Hardship Policy and have fees overdue by more than 14 days, we cannot afford to allow you to continue to use the service until your account is brought up to date.

We will, at our discretion, engage a properly accredited commercial debt collection agency to act on our behalf to recover outstanding debts, and you will bear all of the costs associated with this. Taking into account all lawful obligations, we may notify an approved Consumer Credit Listing Agency of your outstanding debt to us, and this may impact on your ability to apply for credit in the future.