FAQs

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How do I book?
You need to book your childcare service with us, using the approved booking form.

Through the booking system, we can ensure that we maintain the staffing levels required by the Childcare Act 2002, and also ensure that we provide sufficient food and resources for your child.

To ensure that attendance is available, bookings must be received by the close of business (6.00 pm) five working days prior to the date of the booking. Please note that you must take care not to include weekends or public holiday days as part of the five days notice required for booking. You can choose to book in advance for an entire term or school year, or book on a casual basis.

We will do our best to assist parents who work casually or who work unpredictable or flexible hours. But we can only guarantee care if the booking is received five working days before the attendance is required.

For more information, please refer to the enrolment procedure.

How much does Jabiru Kids cost?
The fees that you pay will depend on your personal Child Care Benefit (CCB) entitlement. For a quote, please ask your Program Site Manager or contact Jabiru’s administrative team.

What is the 50% child care rebate, and how do I apply for it?
The Child Care Rebate assists parents or guardians who are working, studying or training with their out of pocket child care costs. For more information regarding the tax rebate, please visit the Department for Education, Employment and Workplace Relations website, or the Enrolment and Bookings section on our website.

What is the Child Care Benefit, and how can I apply for it?
Most families using our Outside School Hours Care will receive Child Care Benefit (CCB), which is a government payment to assist with the costs of your child care. Rules about CCB are made by the Commonwealth Government and cannot be changed by Jabiru.

All parents who are working, looking for work, training or studying, are usually entitled to 50 hours of CCB a week. Others are entitled to 24 hours a week.

Currently, the amount the government will pay is your allocated percentage of $3.60 per hour of service, depending on your means test and the number of children you have using childcare services.

Please understand that even a person on 100% CCB will have to pay the gap between our fee and the amount of CCB, because all our services cost more than the hourly amount set by the government.

If you have not previously registered for CCB and you are not currently receiving Family Tax Benefits (the Family Payment), you will need to complete a written claim for CCB (available from the Family Assistance Office).

If you currently receive Family Tax Benefits, you can register for CCB by phone. To do this you will need:

  • Your Customer Reference Number (CRN) from any previous correspondence with Centrelink or the Family Assistance Office
  • Your Medicare Number.

For more information regarding CCB, please visit the Department of Education, Employment and Workplace Relations website, or the Enrollment and Bookings section on our website. (link)

What is the age group for Jabiru Kids?
The Before and After School programs are for children in Prep to Year 7. It can begin on the first day of first term for Prep students, and finish on the last day of the final term for Year 7 students.

What time does it start and finish?
Before school starts at 6:30am and finishes when school starts.

After school starts when school finishes and closes at 6.00pm.

How many staff do you have at each site?
Jabiru Kids follows staffing levels required by the Child Care Act 2002:

  • A minimum of two staff to be on duty at all times
  • 1 adult staff for every 13 preschoolers
  • 1 adult staff for every 15 school children
  • 1 adult staff for every 8 school children on an excursion
  • 1 adult staff for every 4 preschoolers on an excursion

Are your staff qualified?
Our Program Site Managers are required to have, or be studying towards, a Diploma in Childcare, and many of our permanent Childcare Workers have, or are studying towards, a Certificate III in Childcare. For more details, see the page for your local Jabiru Kids program.

Every staff member must hold a current Blue Card (Working with Children check).

First Aid and CPR qualified staff are always present on every shift.

Will the children be fed?
Breakfast is served for no extra charge until 8.00am.

Afternoon tea is served for no extra charge ay around 3:30pm.

Jabiru Kids follows healthy food choices and a menu is displayed each week at your children program. For more information, see the menus section of our website. (link)

Is Jabiru Kids open on student free days, public holidays, or school holidays?
Generally we provide services every day of the school term and every day during school holidays. The following are the only exceptions:

  • Christmas – New Year Week: All services are closed
  • January Student Free Day: All Vacation services open
  • April, July, and October Student Free Days: Services are available for all children (subject to numbers) only at: Bracken Ridge, Brighton, Everton Park, New Farm, Northgate, Petrie Terrace, Sandgate and Taigum
  • August Schools Exhibition Holiday: Services are available for all children (subject to numbers) only at: Bracken Ridge, Brighton, Everton Park, New Farm, Northgate, Petrie Terrace, Sandgate and Taigum
  • Teacher Strike Days: Services are available for all children (subject to numbers) only at: Bracken Ridge, Brighton, Everton Park, New Farm, Northgate, Petrie Terrace, Sandgate and Taigum
  • Public Holidays: All services are closed

What if I am late?
A late fee is incurred when a parent is late to pick up their child. The fee is in addition to the daily fee, and accrues at a rate of $1 per minute, with a minimum of $10. For more information, see our policy on late collection.

How can I cancel?
To cancel a booking, please provide two full working days notice either at your Jabiru Kids location (this is preferable) or to our administrative staff. If you do not give two full working days notice that you wish to cancel, you will be charged for the booking.

Will I still get charged if my child does not attend?
If your child does not attend Jabiru Kids when they have a booking, you will not be charge if you:

  • Provide, in writing, to your Jabiru Kids location or the administrative office, a notice of absence, or
  • Provide a medical certificate for the absence.

Does my child have to attend the Primary School to attend the Jabiru Kids?
No, your child does not have to attend the primary school where your Jabiru Kids location is based. However, if your child attends a different school, it is you responsibility to transport the child to the Jabiru Kids site the for after school program.

Vacation programs do not require the child to attend the host school. Again, it is the responsibility of the parent/caregiver to transport the child to the site.

Can my child attend on a casual basis?
Your child can attend on a casual basis if places are available, however bookings are preferable. You must contact Jabiru staff before your child attends, and the booking must be in writing when the child arrives at the site.

How can I pay?
A direct debit system is in place for payment. For more information, please call our administration team on (07) 3269 0044.

What activities will my child be doing at Jabiru Kids?
Jabiru Kids provides a wide variety of activities to ensure children are learning, stimulated, and having fun. Some activities include sports, art and craft, cooking, play areas, puzzles and much more. Many Jabiru Kids locations have formed relationships with community groups and projects such as the Beats Bus and Farm to Lunchbox. Homework time is available, however there is no opportunity for staff to help individual children with homework.

What is your Behaviour Management strategy?
Our staff are trained in the developmental stages of children who attend Jabiru Kids, and will apply appropriate, age relevant behaviour support and guidance strategies, which are consistent with the Philosophy Statement of Jabiru Kids. A Code of Behaviour is in place, which was developed in consultation with children and parents and is regularly discussed with children and parents. The Code of Behaviour is placed in a clear position where everyone can see it. For more information, please contact your Program Site Manager.