Complaints

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If you are dissatisfied with any part of Jabiru’s service, please refer your concern, in the first instance, to the Program Site Manager (not directly to a Program Worker). If the matter you are dealing with is going to take more than a minute or two, please make an appointment to speak to the Program Site Manager at a time that doesn’t distract him or her from ensuring the safety of children.

If discussion with the Program Site Manger has not resolved the issue, please contact the Children’s Services Manager (Operations), Leonie Treasure, or the Director, Ken Morris, on 3269 0044 during office hours.

If a problem is still not resolved by discussions with Jabiru staff, you may wish to express your concern directly to the Jabiru Board through its Secretary, whose contact details will be made available to you.

All Jabiru staff are employees of Jabiru Community Youth and Children’s Services Assoc. Inc. Each site has a Program Site Manager responsible to the Director of Jabiru. The Jabiru Kids program will also include Program Workers.